Customer Support — we’re here to help.
Thank you for choosing Yu Sleep™. Whether you have a question about your order, need help with a refund, or want to learn more about the product, our team is ready to assist you.
For tracking, delivery updates, or questions about an order you’ve already placed, please have your order ID or the email address used at checkout ready when reaching out.
Yu Sleep is backed by a 60-day money-back guarantee. To start a refund, contact our support team within 60 days of your original purchase. Returned bottles — even partially used or empty — may be required as part of the refund process.
If you have a medical condition, are pregnant or nursing, or are taking prescription medication, please consult your physician before starting Yu Sleep. For non-medical product questions, our customer support team is happy to help.
The fastest way to reach us is by email through the official support channel listed on your order confirmation. You can also reach us through the address below:
We aim to respond to every message within one to two business days. For the quickest resolution, please include your full name, the email address used to place the order, and a clear description of your question or issue.